Returns, Refunds & Cancellation Policy

Customers may request cancellation within 1 business day of placing an order, provided production has not begun.

Once artwork preparation or manufacturing has commenced, cancellation may no longer be possible because the product is being made specifically for the customer.

Most Wallskin products are customised according to:

• Customer measurements
• Design selection
• Artwork
• Photographs
• Colour
• Scaling
• Text
• Material; and
• Other customer instructions

Because customised products are produced specifically for individual orders, they are generally not eligible for return merely because the customer changes their mind or no longer wants the product after production has started.

This does not affect any mandatory statutory rights relating to defective, damaged, misdescribed or incorrectly supplied goods.

Because each piece is printed to your own measurements, the basis on which we accept an order — including proof approval, measurement responsibility and colour variation — is set out in our Terms & Conditions.

Where a proof is provided, customer approval is required before printing.

Customers should carefully review the proof, including:

• Measurements
• Design
• Colours
• Text
• Scaling
• Artwork
• Layout; and
• Other customisation details

Wallskin does not independently verify customer measurements.

If an error is identified before printing, Wallskin may be able to make corrections.

After production begins, customer-requested changes may not be possible.

If a product arrives damaged, the customer must notify Wallskin within 1 business day of delivery.

The customer should provide:

• Order details
• Photographs of the outer packaging
• Photographs of the product
• Photographs clearly showing the damage; and
• Any other information reasonably requested by Wallskin

Wallskin will assess the evidence and determine the appropriate remedy.

Transit damage and lost shipments are also covered by our Shipping & Delivery Policy.

Where a product is confirmed to be defective due to an error attributable to Wallskin, Wallskin may provide:

• A replacement
• A corrected product; or
• A refund,

depending on the circumstances and applicable law.

If Wallskin sends the wrong product due to an error on its part, Wallskin will arrange an appropriate correction, which may include replacement with the correct product.

Where Wallskin accepts responsibility for a defective, damaged or incorrectly supplied product, Wallskin will bear reasonable return shipping costs.

Where the problem results from incorrect customer measurements, improper installation, misuse, unsuitable wall conditions or another customer-related circumstance, return shipping may not be borne by Wallskin.

Where a refund is approved, Wallskin will generally process it within 7 business days.

Refunds will generally be transferred to the customer's bank account or returned through an appropriate payment method.

The time taken for funds to reach the customer may depend on the customer's bank or payment provider.

Wallskin is not responsible for damage caused by:

• DIY installation
• Third-party installers
• Improper installation
• Poor wall preparation
• Damp walls
• Water seepage
• Uneven surfaces
• Loose plaster
• Failure to follow installation instructions; or
• Other unsuitable installation conditions

Customers should ensure the wall is appropriately prepared before installation.

With proper care, appropriate installation and suitable environmental conditions, Wallskin wallpapers may last approximately five years or more, depending on the material and circumstances.

This is an expected service-life indication and is not a product warranty or guarantee.

Subject to mandatory rights under applicable law, returns may generally not be accepted where the issue results from:

• Incorrect customer measurements
• Customer-approved artwork
• Customer-approved proof
• Customer-approved colour or design
• Customer-requested changes after approval
• Improper installation
• Third-party installation
• Poor wall preparation
• Dampness or water damage
• Normal wear and tear
• Misuse
• Failure to follow care instructions; or
• Change of mind after production

International customers may have additional mandatory consumer rights under the laws of their country.

Wallskin will comply with applicable mandatory requirements where they apply. International customers may also be responsible for return shipping, customs or other charges where the return is not due to an error attributable to Wallskin and applicable law permits such charges.

Customers should contact Wallskin as soon as possible at:

info@wallskindecore.com

Please provide:

• Order number
• Customer name
• Description of the issue
• Date of delivery; and
• Relevant photographs or supporting evidence

Wallskin will review the request and communicate the available remedy.

Wallskin Decore
Owned and operated by Varsha Khandelwal
C Wing, C-2202, Lakshachandi Heights, Gokuldham, Goregaon East, Mumbai, Maharashtra 400063, India

• Email: info@wallskindecore.com
• Phone: +91 91673 23355
• Website: www.wallskindecore.com
• GSTIN: 27AAJPN9994R2Z8