Shipping & Delivery Policy

Wallskin produces many products specifically according to customer requirements. Standard production time is approximately 5 business days. The production period generally includes preparation and dispatch. Production will normally begin after:

• Full payment has been received
• Required artwork or design information has been received; and
• Required customer proof approval has been completed

Delays in receiving information or approval from the customer may extend the production period.

Domestic orders may be shipped using:

• Delhivery; and
• Blue Dart

Where tracking is available, tracking information will be provided to the customer.

Wallskin accepts international orders. International delivery times vary according to:

• Destination
• Courier availability
• Customs processing
• Local delivery conditions; and
• Circumstances outside Wallskin's control

International customers should allow additional time for customs clearance.

Delivery obligations, risk and force majeure are set out more fully in our Terms & Conditions.

Our online checkout currently accepts Indian delivery addresses only. If you are ordering from outside India, please email us at info@wallskindecore.com and we will arrange your order, shipping quote and payment directly.

Shipping is currently free for orders above ₹2,999, subject to applicable conditions. Orders below the applicable threshold may incur shipping charges. International shipping charges may vary according to destination, package size, weight and courier requirements.

For international shipments, the customer may be responsible for:

• Customs duties
• Import taxes
• VAT/GST or equivalent destination taxes
• Customs clearance fees
• Brokerage charges; and
• Other charges imposed by the destination country

These charges are determined by the destination country and are outside Wallskin's control.

Customers are responsible for providing a complete and accurate delivery address. Wallskin should be informed of any required address correction as soon as possible. Address changes may not be possible after production or dispatch. Wallskin generally does not deliver to PO Boxes. Delivery to remote or restricted areas may not always be available.

If delivery fails because of:

• Incorrect address
• Customer unavailability
• Refusal to accept the shipment
• Failure to pay applicable destination charges; or
• Other customer-related circumstances,

additional delivery or re-shipping charges may apply.

Customers should inspect their shipment promptly after delivery.

If a package appears damaged, customers should photograph:

• The outer packaging
• Shipping label
• Damaged portion; and
• Product itself

Damage should be reported to Wallskin within 1 business day of delivery.

If a courier officially confirms that a shipment has been lost, Wallskin will review the circumstances and may provide a replacement or refund, subject to applicable law and the Returns, Refunds & Cancellation Policy.

Delivery times are estimates unless Wallskin has expressly agreed to a guaranteed delivery date in writing.

Wallskin is not responsible for delays caused by courier companies, customs authorities, weather, natural disasters, government restrictions, transport disruption, strikes, power failures, cyber incidents or other circumstances outside its reasonable control.

Wallskin takes reasonable care to package wallpaper products appropriately for transportation. Customers should retain packaging and shipping documentation where a damage or delivery claim may be required.

International customers are responsible for complying with applicable import requirements in their destination country.

Where mandatory consumer protections apply to an international customer, nothing in this Policy is intended to exclude those protections.

For shipping and delivery queries:

Wallskin Decore
Owned and operated by Varsha Khandelwal
C Wing, C-2202, Lakshachandi Heights, Gokuldham, Goregaon East, Mumbai, Maharashtra 400063, India

• Email: info@wallskindecore.com
• Phone: +91 91673 23355
• Website: www.wallskindecore.com
• GSTIN: 27AAJPN9994R2Z8